Refund Policy

This Refund Policy applies to purchases made directly from TROK (such as platform subscriptions) as well as purchases made from Creators hosting their products on the TROK platform.

1. TROK Platform Subscriptions

This section applies to your subscription to TROK's paid plans (e.g., Lite, Pro).

Billing and Renewals

Subscriptions are billed in advance on a monthly or annual basis and will automatically renew unless canceled prior to the renewal date.

Cancellation

You can cancel your subscription at any time from your account settings. Once canceled, you will retain access to paid features until the end of your current billing cycle.

Refund Eligibility

Because we offer immediate access to our premium features upon subscription, all subscription payments are generally non-refundable.

We do not offer refunds or credits for partial months of service, downgrade refunds, or refunds for months unused with an open account. If you believe there has been a billing error, please contact us at hello@trok.pro within 7 days of the charge, unless otherwise required by applicable law.

Trials

If a free trial is offered, you will not be charged until the trial period expires. You may cancel before the trial ends to avoid being charged.

2. Purchases from Creators (Creator Sales)

TROK operates as a platform that allows independent Creators to sell digital products, courses, coaching, and booking services directly to you.

Creator-Specific Policies

Creators on TROK set their own prices and may establish their own specific refund policies for their offerings. Before purchasing Creator Content, please review the specific refund terms provided by the Creator on their storefront or product page.

General Policy for Creator Goods

Unless a Creator specifies a different policy, the following default rules apply to purchases made through TROK:

• Digital Products: Due to the nature of digital goods (e.g., templates, downloads, eBooks), which are instantly accessible, purchases of digital products are generally non-refundable.
• Courses: Course refund policies are strictly determined by the Creator.
• Booking Services: Cancellations or rescheduling of booked sessions must be coordinated directly with the Creator in accordance with their policies.

Disputes

If you are unsatisfied with a purchase from a Creator, you must first contact the Creator directly to seek a resolution. TROK facilitates the transaction but does not guarantee the quality, accuracy, or suitability of Creator Content. We cannot issue refunds on behalf of a Creator without their authorization, except in cases of proven fraud or unauthorized transactions.

3. Contact Us

For billing support or questions regarding this Refund Policy, please contact us at: hello@trok.pro.